Refund Policy

We hope you love your purchase from Re:Store Congresbury but if you would like to return or exchange a product please read our Returns and Refund Policy below.

If the items you receive do not match the order you have made, please notify us directly within 48 hours by emailing restorecongresbury@gmail.com.

If you purchased a faulty item with us, you have the right for a refund. If the item is faulty and you have proof of purchase, you are entitled to a full refund within 30 days of purchase. 

You can still return a faulty item after the 30 days period, up to 6 months, but in this case you will be entitled for a replacement and not a refund. After the first six months, the burden of proof switches to you to prove the fault you've found was present at the time you purchased the goods. 

A faulty item means that it is not fit for the purpose they are supplied for, as well as any specific purpose you made known to the us before you agreed to buy the goods. The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.

If you change your mind about the item you have purchased and want to return the item, we will give you a full refund if:
•    You have proof of purchase
•    You are returning the item within 7 days of purchase

Only reusables and hygiene products coming in packaging, unused and unopened can be refunded in full. 

Refunds are then paid back to the debit or credit card you used to complete your purchase online within 5-10 business days.

We cannot offer refunds for food products due to change of mind due to health and safety reasons. If however the food product is faulty please refer to the information above.

Exchanges: As we sell unpackaged food and most of our cleaning and toiletry items are not conventionally packaged it is sometimes hard for us to offer you an exchange on an item. Please contact us in the first instance and we will let you know if there is anything we are able to do to assist you in your request. You will be responsible for returning the goods you wish to exchange to the store.

We are keen to resolve any issues you have with Re:Store Congresbury products or service (please refer to our complaints policy) so in the first instance please do get in touch.